Stores that use Fidelis can celebrate your birthday with exclusive rewards. To receive them, make sure your date of birth is saved in your profile.
How to add your birthday
Open Fidelis and go to Home.
Tap the Have you added your birthday? card, then tap Discover your gift.
Select the date and tap Save birthday.
You can also add or check the date under User → Manage Account → Birthday.
When and where to find your reward
On your birthday, stores with an active campaign may send you a reward if you are part of the audience selected by the store. Not every store offers birthday rewards.
To check the rewards you have received:
Open Home.
Tap Rewards.
Open the reward marked with the Birthday reward badge.
How to use a birthday reward
Open the reward and check its expiration date.
Visit the store that issued it before the date shown.
Show the QR code to the staff at checkout before making your payment.
After redemption, the reward is marked as used and cannot be used again.
Reward expiration
Each store chooses how many days its reward remains available. The exact date appears in the reward details. Once the reward expires, it can no longer be redeemed.
Why can’t I see a reward?
You may not receive or see a birthday reward if:
your birthday has not been added to your profile;
the store does not have an active birthday campaign;
you are not part of the audience selected by the store;
the reward has already been used or has expired.
Check the date saved under User → Manage Account, and review the Redeemed and Expired filters in My Rewards.